Skip to main content

Shipping & Return Policies


Shipping Info

Shipping is available for select bicycles, apparel, and accessories. If an item is not available to be shipped on our website, then it is not something we will ship. Orders typically ship within two business days after being placed.

We only ship items via ground. Expedited shipping is not available at this time. We will either ship your item via UPS or USPS.

If you select an item to ship and choose "gift card only" shipping for an item that is not a gift card, we reserve the right to cancel your order or charge you the appropriate shipping fee for the item.

Our website is intended to help make your shopping experience seamless and enjoyable. We make every effort to maintain current, accurate prices in our online catalog. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Thank you!


Shipping Fees

Order AmountStandard GroundIn-Store Pickup
Under $149$9Free
$149 or more (exclusions below)FreeFree
Bikes$95 per BikeFree
Shoes$12 per PairFree

Please note that some items not listed above may be subject to additional shipping charges.

We do not ship outside the Continental U.S.


Shipping Bikes

When purchasing a bike that is available to ship on our website, we only process orders for bicycles if the billing address and shipping address match. The only exception to this rule is if you are shipping your bike directly to a bike shop. If this is the case, you must email us orders@wheelworks.com to alert us or your order will be canceled. 

If you purchase a bike from us, it may be a bike which had previously been assembled and is at one of our stores. All bike purchased from our website are assembled by a technician and then packed for shipping. We do our best to package every bike with as little assembly required for you on receipt of the bike as possible.  If you are unfamiliar with how to attach handlebars, pedals, and wheels to a bicycle, we recommend you bring your bike to a bike shop for assembly.

Any bike that is sold and shipped is not eligible for return.


Returns

Items must be returned unused and in original packaging. 

Cash/Credit Card Refund within 14 days of purchase with receipt. 

Store Credit Refund within 30 days of purchase with receipt. 

No Refunds or Exchanges after 30 days. 

No Refunds or Exchanges on Special Orders or Closeout Items. 

No Refunds on Shipping Charges.

No Refunds on Gift Cards.

Any bike that is sold and shipped is not eligible for return. 

Any helmet that is  sold and shipped is not eligible for return. 


Returning an Item Purchased Online

Items purchased online can be returned in store (with receipt) or shipped to the store for a return. Customer pays shipping for returns. We do not provide return shipping labels. 

To return an item purchased online please email returns@wheelworks.com