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Recalls

This page contains information about product recalls for brands/products we carry or have sold in the past.

November 25, 2020: 

Santa Cruz recalls 2020 aluminum Santa Cruz & Juliana models

Santa Cruz Bicycles, in cooperation with the U.S. Consumer Product Safety Commission and Health Canada, is conducting a recall of the following Santa Cruz Bicycles and Juliana model-year 2020 aluminum frame model and color combinations:

- Nomad 4a Aluminum in Black or Eggplant; 

- Bronson 3a Aluminum in Red Tide or Olive; 

- Roubion 3a Aluminum in Maritime Grey; 

- 5010 3a Aluminum in Dark Grey, or Robins Egg 

- Furtado 3a Aluminum in Fog.

This recall does not affect any other Santa Cruz Bicycles or Juliana models or colors.

Some aluminum frames were thermally damaged during a non-standard paint stripping operation and may bend or buckle, which could pose a fall hazard.

If you have one of the affected model and color combinations listed above, you can take the bike back to your local dealer, who can register the bike for you and arrange for shipment free of charge. Taking the bike to your dealer is the most efficient way to arrange for inspection and recall processing. If you prefer, or do not have a convenient local dealer, you can also register the bike by filling an online form at https://www.santacruzbicycles.com/en-US/aluminum-frame-recall.

Once we receive the bike, we will inspect the aluminum frame. If we determine that your frame is not affected, we will return the bike to your dealer or to you. If your frame is affected, we will notify you so you can decide whether you would like a replacement frame or a voucher for the value of the frame. The voucher can be used towards the purchase of another Santa Cruz or Juliana product.

For phone assistance with filing a recall claim call (833) 944-8335 from 9 a.m. to 5p.m. PT Monday through Friday, or email at qualityassurance@santacruzbicycles.com.

June 25, 2020: 

Specialized Sirrus and Sirrus X recall notice

Specialized Bikes has issued a recall notice for certain 2019 and 2020 Sirrus and Sirrus X models. The cranks may not have been installed correctly at the Specialized factory, which could affect rider safety. Specialized is asking all riders to stop riding these bicycles at this time. Specialized has issued this recall notice ahead of having a prescribed fix, and they are currently working day and night on a solution that will minimize disruption as much as possible.

Wheelworks Bicycle Stores will contact all customers directly by email who purchased bikes affected by this stop sale notice and will follow up with next steps.

Affected bike models:

Sirrus Sport (incl Equipped and Step-Through versions) 2019

Sirrus X Comp Carbon 2019

Sirrus 3.0 2020

Sirrus 4.0 2020

Sirrus X 3.0 2020

Sirrus X 4.0 2020

Sirrus X 5.0 2020

January 9, 2019: 

Specialized Roubaix, Ruby, Diverge, and Sirrus Steerer Tube Collar Recall Announcement

September 20, 2019: 

Surly 8-Pack and 24-pack Racks Recall Announcement