Skip to main content

Placing an Order Online For Store Pick Up

Below we provide an overview of FAQ's for when someone places an order online for pick up at one of out stores. If you are placing an order online to be shipped to you, please refer to Shipping & Return Policies

Q: How do I find the right bike?

A: We're here to help. You can shop bikes online, and contact us with any questions you have, including sizing. We can be reached over the phone or you can chat with us thru our website. If you prefer to email us you can, sales@wheelworks.com and we will get back to you as soon as we can. 

Q: How do I pick the right accessories for the bike I’m ordering?

A: While shopping for a bike online, you can also explore our selection of apparel and accessories. Let us know if you have any questions. Common accessories with a new bike include a water bottle and cage, kickstand, bell, helmet, lights, bags, and phone holders.

Q: Will my bike come assembled?

A: Yes, if purchasing your bike for sidewalk pickup. Every bike purchased from our business is professionally assembled by a trained bicycle mechanic and undergoes a comprehensive safety check before delivery. If ordering a bike to be shipped to you, some assembly will be required after it arrives. 

Q: Will the accessories I purchased with my bike be installed?

A: Yes, we will automatically install any accessories you purchase with your bike. If you do not want your accessories installed, please let us know in the "comments" section on the SHIPPING METHOD screen when you place your order. Please note that when shipping a bike some accessories cannot be installed. 

Q: When will my order be ready for pick up?

A: Our system offers an automated quote for when your order will be ready. Bike orders will always take one to three days due to the fact that a technician must complete a safety check (at minimum) or build a bike from a box that has been transferred from our warehouse (at maximum). Orders for clothing, accessories, or smaller items will usually be ready the same day that ordering is completed, unless we need to transfer an item between pickup locations. This means that we should always have your item ready in a shorter time than the delivery timeframe quote states, but unforeseen delays may occur.

We will email you when your order is ready for pick up. 

Q: How long do I have to pick up my order?

A: Our policy is that orders must be picked up within 21 days of confirmation that your order is ready.  We send out confirmations via email.  After 21 days we reserve the right to cancel your order.

Q: What do I do when I arrive to pick up my order?

A: When coming to one of our stores to pick up your order, please do not call when you arrive. Each store has a designated area for you to wait in line with a doorbell you can ring if there is not already a line. Please get in line and we will assist you as soon as we can. 

Q: How do I know what size product to purchase?

A: Whenever possible, products on our website have sizing information available. We are actively adding more self-serve tools to our website to help you further - especially for bicycles. We encourage you to contact us so we can offer you personalized assistance finding the right size. To make it easy to buy a kids bike we have a kids bike size guide.

Q: What happens if I order the wrong size?

A: We have always believed that the right size bicycle or bike product is essential to customer satisfaction. Please order with confidence and we will do our best to resolve any sizing issues you may encounter. All products purchased from our website and picked up at our stores can be returned within 14 days as long as they are in new condition.

Q: How do I use a gift card when placing an order?

A: Unfortunately our website is not set up to accept gift cards for online orders but we can still accept gift cards. When you want to use a gift card when placing an order please add the gift card number (found on the back of the gift card below the bar code) to the "comments" section on the SHIPPING METHOD screen when you place your order. You will still have to provide a credit card number to check out but your card will only be charged for the amount the gift card does not cover. Please note that a temporary hold will be placed on your credit card for the full amount until we process your order. If you have any issues with using a gift card, please email us, orders@wheelworks.com with your order number and gift card number.