Placing an Order Online For Store Pickup
Below, we provide an overview of FAQs for placing an order online for pickup at one of our stores. If you are placing an order online to be shipped to you, please refer to Shipping & Return Policies.
Q: Will my bike come assembled?
A: Yes, if purchasing a bike for in store pick up it will come fully assembled. Every bike purchased from our business is professionally assembled by a trained bicycle mechanic and undergoes a comprehensive safety check before delivery. If ordering a bike to be shipped to you, some assembly will be required after it arrives.
Q: Will the accessories I purchased with my bike be installed?
A: Yes, we will automatically install any accessories you purchase with your bike. If you do not want your accessories installed, please let us know in the "comments" section on the SHIPPING METHOD screen when you place your order. Please note that when shipping a bike some accessories cannot be installed.
Q: When will my order be ready for pickup?
A: Orders for bikes will usually take one to three days due to the fact that a technician must complete a safety check (at minimum) or build a bike from a box that has been transferred from our warehouse (at maximum). Orders for clothing, accessories, or smaller items will usually be ready the same day or next day, unless we need to transfer an item between pickup locations. Unforeseen delays may occur, but we will try to fulfill your order as soon as possible. We will email you directly when your order is ready for pick up.
Q: How long do I have to pick up my order?
A: Orders must be picked up within 21 days of receiving your confirmation email that your order is ready for pick up. After 21 days we reserve the right to cancel your order.
Q: How do I know what size product to purchase?
A: Whenever possible, products on our website have sizing information available. We are actively adding more self-serve tools to our website to help you further - especially for bicycles. We encourage you to contact us so we can offer you personalized assistance finding the right size. To make it easy to buy a kids bike we have a kids bike size guide.
Q: What happens if I order the wrong size?
A: We have always believed that the right size bicycle or bike product is essential to customer satisfaction. Please order with confidence and we will do our best to resolve any sizing issues you may encounter. All products purchased from our website and picked up at our stores can be returned within 14 days as long as they are in new condition.
Q: How do I use a gift card when placing an order?
A: Our website is not set up to accept gift cards for online orders but we can still accept gift cards. When you want to use a gift card when placing an order please add the gift card number (found on the back of the gift card below the bar code) to the "comments" section on the SHIPPING METHOD screen when you place your order. You will still have to provide a credit card number to check out but your card will only be charged for the amount the gift card does not cover. Please note that a temporary hold will be placed on your credit card for the full amount until we process your order. If you have any issues when using a gift card, please email us, firstname.lastname@example.org with your order number and gift card number.