Orders are taking longer than usual, we appreciate your patience, and will contact you when your order is ready for pickup.

Wheelworks Return Policy

Items must be returned unused and in original packaging. 

Cash/Credit Card Refund within 14 days of purchase with receipt. 

Store Credit Refund within 30 days of purchase with receipt. 

No Refunds or Exchanges after 30 days. 

No Refunds or Exchanges on Special Orders or Clearance Items. 

No Refunds on Shipping Charges.

No Refunds on Gift Cards.

Any bike that is sold and shipped is not eligible for return. 

Please be aware that a bike that is packaged for shipping may require some disassembly on our end and some reassembly on your end.

Items purchased online can be returned in store (with receipt) or shipped to the store for a return. Customer pays shipping for returns. 

To return an item purchased online please email returns@wheelworks.com 

Purchasing Bikes On Our Website

When purchasing a bike that is available to ship on our website, we only process orders for bicycles if the billing address and shipping address match.