Shopping With Us and Scheduling Service
Everything you need to know
Online Shopping Delivery Options
We’ll email you when your order is ready and you can come to one of our stores for sidewalk pickup.
Ship To Home
Some bikes and accessories can be delivered directly to your home.
Frequently Asked Questions
General Store Information
Q: What are your current business hours?
A: We've modified our business hours temporarily for the well-being of our team. Please check the hours at your preferred location before coming to one of our stores for curbside pick up. At this time you can shop online every day (except 3-5pm). We are hoping to open our online store again for 24/7 shopping soon.
Q: Do you currently offer repair services?
A: Yes. Please call us at your desired store to make an appointment. We currently can only make appointments and answer service questions over the phone. Any questions about service emailed to us cannot be answered at this time.
Belmont - 617-489-3577
Somerville - 617-776-2100
Q: Can I return a bike or cycling gear if it's not right for me?
A: Yes, as long as the product is in the condition it was when it left our store. A quick ride around the block with your new bike is fine to test it out and make sure it is the right bike for you.
Q: Can I test ride a bike?
A: At this time we are doing test rides on a limited basis at our store in Belmont (617-489-3577) and Somerville (617-776-2100). Please call us before you come in to speak to a sales person. Due to limited staff and resources we may not be able to offer test rides some days.
Placing an Online Order
Q: How do I find the right bike?
A: We're here to help. You can shop bikes online, and contact us with any questions you have, including sizing. We can make buying a new bike fun and easy, even over the phone! Due in increased call volume you may experience trouble getting through to our stores for sales help. At this time, a phone call is still the best way to get sales help. If you prefer to email us, please go to firstname.lastname@example.org and we will get back to you as soon as we can.
Q: How do I pick the right accessories for the bike I’m ordering?
A: While shopping for a bike online, you can also explore our selection of apparel and accessories. Give us a call if you have any questions. Common accessories with a new bike include a water bottle and cage, kickstand, bell, helmet, lights, bags, and phone holders.
Q: Will my bike come assembled?
A: Yes, if purchasing your bike for sidewalk pickup. Every bike purchased from our business is professionally assembled by a trained bicycle mechanic and undergoes a comprehensive safety check before delivery. If ordering a bike to be shipped to you, some assembly will be required after it arrives.
Q: Will the accessories I purchased with my bike be installed?
A: Yes, we will automatically install any accessories you purchase with your bike. If you do not want your accessories installed, please let us know in the "comments" section on the SHIPPING METHOD screen when you place your order.
Q: When will my bicycle be ready for pick up?
A: Due to an increase in volume we are currently experiencing delays in getting your bike orders ready. Non-bike orders are usually ready sooner than expected. We will email you when your order is ready for pick up. Due to the increase in customer inquiries, we currently cannot confirm the status of your order until it is ready. We understand this can be frustrating but please understand we are trying to devote all of our resources to getting your orders completed as quickly as possible. If you have been waiting for a bike or product for more than a week, please feel free to reach out to us by emailing email@example.com. We do our best to provide you with an estimate when you purchase your products but delays may occur.
We do not require pickup of bicycles on the same day that the order is ready, but we would ask you to pick up within a week of being informed of order completion.
Q: How do I know what size product to purchase?
A: Whenever possible, products on our website have sizing information available. We are actively adding more self-serve tools to our website to help you further - especially for bicycles. We encourage you to contact us so we can offer you personalized assistance finding the right size.
Q: What happens if I order the wrong size?
A: We have always believed that the right size bicycle or bike product is essential to customer satisfaction. Please order with confidence and we will do our best to resolve any sizing issues you may encounter. All products purchased from our website and picked up at our stores can be returned within 14 days as long as they are in new condition.
Q: Is availability accurate on your website?
A: Most of the time. However, due to increased demand, many bikes and products are selling quickly and may be unavailable when an order is processed. We understand this is frustrating and we are working on solving these issues to better serve you. Please do not call or email to ask if a bike or product is in stock. Your best option is to place an order as soon as you can. If you place an order and the bike or product you ordered is unavailable, we will do our best to work with you to find a suitable replacement if possible.
Q: How do I use a gift card when placing an order?
A: Unfortunately our website is not set up to accept gift card for online orders but we can still accept gift cards. When you want to use a gift card when placing an order please add the gift card number (found on the back of the gift card below the bar code) to the "comments" section on the SHIPPING METHOD screen when you place your order. You will still have to provide a credit card number to check out but your card will only be charged for the amount the gift card does not cover. Please note that a temporary hold will be placed on your credit card for the full amount until we process your order. If you have any issues with using a gift card, please email us, firstname.lastname@example.org with your order number and gift card number.
Picking Up My Order and Returns
Q: What do I do when I arrive to pick up my order?
A: When coming to one of our stores to pick up your order, please do not call when you arrive. Each store has a designated area for you to wait in line. Please get in line and we will assist you as soon as we can.
Q: How do I return a product?
A: When returning a product please come to one of our stores with your receipt and wait in line. One of your staff will assist you with the return as soon as they can.
Q: I bought a bike and now I need to exchange it?
A: Exchanges are difficult at this time. If you can, your best option is to purchase the new product from our website as soon as you know what you want, then return the unwanted product at your convince within our 14 day return window.
Q: How do I schedule service for my bike?
A: We require you to call us and make a service appointment before bringing your bike to our store. Once you schedule an appointment you are free to drop your bike off anytime before you appointment. A little confusing? Yes, that is because a service appointment is really just a place holder for when your bike is set to be worked on. We ask that your bike is dropped off at least 3 days before its scheduled appointment date.
Q: How do I pay for my bike when it is ready for pick up?
A: When picking up a serviced bike you can either pay ahead of time or pay when you pick up your bike. If you choose to pay before picking up your bike please call us and we can take payment over the phone. If you choose to pay when you come to pick up your bike please bring your credit card with you.